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Direct from Germany
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Phone Support 0221 / 29815224

Terms of Service

Term of Service

General Terms and Conditions is created by the generator of Deutsche Anwaltshotline AG

Contracting party

On the basis of these General Terms and Conditions (GTC) between the customer and 
Huyen Trang Dang
Represented by Huyen Trang Dang
Address: Arno-Holzstrasse 28 50931 Cologne
Tel: 0221/29815224


This agreement regulates the sale of new goods through the seller's online shop. For the details of the respective offer, please refer to the product description of the offer page.


The contract is exclusively concluded in the electronic business via the shop system. The offered offers represent a non-committal invitation to the submission of an offer by the customer order, which can then be accepted by the supplier. The order process for the contract includes the following steps in the shop system:

  • Selection of the offer in the desired specification (size, color, number)
  • Insert the offer into the shopping cart
  • Click the 'Process to checkout' button
  • Enter the invoice and delivery address
  • Selection of the payment method
  • Verification and processing of the purchase order and all entries
  • Click the button 'Send order'
  • Confirmation mail that the order has been received

The contract is concluded by sending the order confirmation.

Contract duration

The contract is concluded indefinitely.

Prices, shipping charges, return costs

All prices are final prices and include the statutory value-added tax. In addition to the final prices, depending on the shipping method, additional costs are incurred, which are displayed before sending the order. If there is a right of withdrawal and is made by this used, the customer bears the costs of the return.

Terms of payment

The customer has only the following options for payment: advance transfer, Credit card, Credit card (with 3D-Security), Sofort-Überweisung, Giropay, iDEAL, Bancontact, payment service provider (PayPal, Stripe). Further payment methods are not offered and are rejected.

The invoice amount must be transferred to the account specified there before the account, which contains all the details for the transfer and is sent by e-mail. After receipt of the invoice, which contains all the details for the transfer and is sent with the delivery, the invoice amount must be transferred to the account specified there beforehand. The invoice amount is invoiced by the vendor by means of direct debiting procedures based on the customer's debit authorization from the specified account. Using a trustee service / payment service provider allows the vendor and customer to settle the payment. The trustee service / payment service provider forwards the payment of the customer to the provider. Further information is available on the website of the respective trustee / payment service provider. The customer is obligated to pay or transfer the stated amount to the account specified on the invoice within 14 days after receipt of the invoice. The payment is due without deduction from the date of the invoice. After expiry of the payment period, which is determined by the calendar, the customer is also in default without a reminder.

Delivery terms

The goods will be dispatched immediately upon receipt of the order. The shipment takes place on average after 7 days at the latest. The contractor undertakes to deliver on the 30 day after receipt of order. The standard delivery time is 7 days, unless stated otherwise in the article description. The supplier sends the order either from our own warehouse as soon as the entire order is in stock or the order is shipped by the manufacturer as soon as the entire order is in stock. The customer is immediately informed about delays. If the supplier is not responsible for a permanent impediment to delivery, in particular force majeure or non-delivery by his own suppliers, even if a corresponding cover transaction was made in good time, the supplier has the right to withdraw from a contract with the customer. The customer is immediately informed about this and received services, in particular payments, are refunded.


The contract text is stored by the provider. The customer has the following option to access the stored contract text: By opening the link GTC. This section can be found on the website. The customer can correct errors in the input during the ordering process. To do this, he can do the following: Click on the back button.

Right of Revocation and Customer Service

Cancellation terms


You have the right to revoke this contract within a period of fourteen days without giving reasons.

The revocation period shall be fourteen days from the date, 

  • In the case of a purchase contract: in which you or a third party you designate, which is not the carrier, have or have taken possession of the last product.
  • In the case of a contract concerning several goods which the consumer has ordered under a single order and which are delivered separately, to which you or a non-carrier named by you, or third party, who is not a carrier, have taken possession of the last product.
  • In the case of a contract for the delivery of a product in several partitions or pieces: in which you or a third party you have named who is not a carrier, have had the last part or the last piece.
  • In the case of a contract for the periodical delivery of goods over a fixed period of time: in which you or a third party you have named, who is not a carrier, have taken possession of the first goods.
  • In the case of a combination of several alternatives, the last time is decisive.

In order to exercise your right of revocation, you must inform us(Huyen Trang Dang, Arno-Holzstrasse 28 50931 Cologne, 0221/29815224, of your decision to revoke this agreement by means of a clear statement (for example, a letter, fax, or e-mail sent by mail). You can use the enclosed sample revocation form, but this is not required.

It is sufficient that you send the notification of the revocation before the end of the revocation period.

Consequences of revocation

If you revoke this agreement, we will pay you all the payments we have received from you, including the delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a different type of delivery than the favorable standard delivery offered by us). Within a period of fourteen days from the date on which the notice of revocation of this contract has been received by us. For such repayment, we will use the same means of payment that you have used in the original transaction, unless you have expressly agreed otherwise; In no case will you be charged for these repayment fees. We may refuse the refund until we have recovered the goods or until you have proved that you have returned the goods, whichever is earlier.

You have to return or deliver the goods immediately and in any case no later than fourteen days from the date on which you inform us of the revocation of this contract. The deadline is respected if you send the goods before the end of the deadline of 14 days. You bear the direct costs of returning the goods.

You shall only be liable for any loss in value of the goods if this loss in value is attributable to a handling which is not necessary for the purpose of checking the quality, characteristics and functioning of the goods.

End of revocation.

You can reach our customer service at the following times: Huyen Trang Dang, Arno-Holzstrasse 28 50931 Cologne, 0221/29815224,, Ofice hours: 10-18 Uhr Mo-Sa.


Claims for damages by the customer are excluded, unless otherwise stated for the following reasons. This also applies to the agent's representatives and vicarious agents, should the customer charge damages against these claims. Exceptions are damages claims of the customer because of injury to life, body, health or essential contractual obligations, which must necessarily be fulfilled to the achievement of the contract goal. This also does not apply to claims for damages following gross negligence or willful breach of duty on the part of the supplier or his legal representative or vicarious agents.

Prohibition of assignment and pledge

Claims or rights of the customer against the supplier may not be assigned or pledged without his consent, unless the customer has demonstrated a justified interest in the assignment or pledge.

Language, jurisdiction and applicable law

The contract is written in German and English. The implementation of the contractual relationship takes place in German. The law of the Federal Republic of Germany applies exclusively. This applies to consumers only in so far as no statutory provisions of the state in which the customer is domiciled or habitually reside are restricted. Jurisdiction is in the case of disputes with customers who are not a consumer, a legal person of public law or a public-law special fund.

Data protection

In connection with the initiation, conclusion, processing and revocation of a purchase contract on the basis of these terms and conditions, the provider collects, stores and processes data. This is done within the framework of the legal provisions. The supplier does not pass on any personal data of the customer to third parties, unless he is legally obliged to do so or the customer has expressly consented beforehand. If a third party is used for services in connection with the processing of processing processes, the provisions of the Federal Data Protection Act are complied with. The data communicated by the customer in the course of the order are processed exclusively for contact within the scope of the contract processing and only for the purpose for which the customer made the data available. The data will only be passed on to the shipping company, which accepts the delivery of the goods according to the order. The payment data are passed on to the credit institution which is responsible for the payment. As long as the vendor takes storage periods of a commercial or fiscal nature, the storage of some data may take up to ten years. During the visit to the Internet shop of the provider, anonymised data, which do not allow conclusions on personal data and also do not intend, in particular IP address, date, time, browsers type, operating system and pages visited. At the request of the customer, the personal data will be deleted, corrected or blocked within the framework of the statutory provisions. A free of charge information on all personal data of the customer is possible. For questions and requests for deletion, correction or blocking of personal data, as well as collection, processing and use, the customer may contact the following address: Huyen Trang Dang, Arno-Holzstrasse 28 50931 Cologne, 0221/29815224,

Salvatory clause

The invalidity of any provision of these General Terms and Conditions shall not affect the effectiveness of the other provisions.